Privacy Policy
Trinity Real Estate Broker L.L.C, trading as TrinityDubai.ae, places the highest priority on protecting the privacy and security of all personal data it collects through its website and related services. This policy describes the categories of information we gather, the purposes for which we use it, with whom it may be shared, the safeguards we employ to keep it secure, and the rights you have regarding your personal data under applicable laws, including the EU General Data Protection Regulation (GDPR).
1. Introduction
At TrinityDubai.ae, we understand that your personal information is sensitive and valuable. Whether you are browsing our property listings, making an enquiry, or completing a transaction, we commit to handling your data with transparency and care. This Privacy Policy explains the types of data we collect, how and why we use it, and the choices you have about how your information is handled.
2. Definitions
When we refer to “Personal Data,” we mean any information that can identify you as an individual, such as your name, contact details, or identification numbers. “Processing” encompasses any operation performed on that data, including collection, storage, use, disclosure, and deletion. As the “Controller,” Trinity Real Estate Broker L.L.C determines the purposes and means for processing your Personal Data. The GDPR refers to the European Union’s General Data Protection Regulation (EU Regulation 2016/679), which sets strict requirements for the handling of personal data and grants specific rights to individuals.
3. Information We Collect
When you engage with TrinityDubai.ae—whether by registering on our site, making an enquiry, or completing a transaction—we collect the information you provide, such as your name, email address, phone number, and mailing address. If you proceed with a property purchase or rental, we may also collect transaction details, communications history, and, where required for legal compliance (for example anti-money laundering checks), copies of identification documents like your passport or Emirates ID. In addition, our website automatically gathers usage information through cookies and similar technologies. This includes your IP address, browser type, device identifiers, pages you visit, and how long you spend on our site. With your consent, we may also determine an approximate location from your IP address or device settings to tailor our services more effectively.
4. How We Use Your Information
Your personal data enables us to respond promptly to enquiries, offer real-time property consulting, and facilitate all stages of property transactions—from agreeing contracts to processing payments. Where you have opted in, we will send you newsletters and marketing communications about new listings or services that may interest you. We also analyze usage data to enhance the design and performance of our website, ensuring a smoother user experience. Finally, we use the information collected to fulfill our legal obligations under UAE and international regulations, such as anti-money laundering and real estate compliance requirements.
5. Cookies and Tracking Technologies
Cookies, web beacons, and similar technologies help us recognize return visitors, remember your preferences, and provide remarketing services that display targeted advertisements based on your browsing behavior. We also employ these tools to understand traffic patterns and improve site performance. If you prefer not to accept cookies, you can disable them through your browser settings, although certain features of our site may no longer function optimally.
6. Disclosure of Your Information
We may disclose personal data to trusted service providers who assist us with website hosting, payment processing, customer relationship management, and analytics—all under strict confidentiality agreements. When required by law or regulatory authority, we will also share information to comply with court orders or government regulations. Additionally, we may provide necessary details to business partners such as banks or property developers to fulfill service requests, for instance, securing mortgage pre-approvals. Under no circumstances do we sell your personal data to unrelated third parties for direct marketing purposes.
7. Data Security and Retention
To protect your information, we implement robust technical and organizational measures, including encryption, access controls, and routine security assessments. We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law—typically up to five years for compliance with anti-money laundering regulations. Once data retention periods expire, we securely delete or anonymize your information.
8. GDPR Compliance
As the controller of personal data of EU and EEA residents, TrinityDubai.ae adheres to the GDPR’s core principles by processing data lawfully, fairly, and transparently. We establish clear legal bases for each processing activity, whether it is your consent, the necessity of performance of a contract, or compliance with a legal obligation. We also apply data-minimization practices, collecting only what is strictly necessary for each specified purpose.
9. Your Rights
Under the GDPR If you are located in the EU or EEA, you have the right to access your personal data, request corrections to inaccurate information, ask for deletion where no legal basis exists to retain it, and restrict processing in certain circumstances. You may also obtain a portable copy of your data in a structured, commonly used format and transmit it to another controller. Additionally, you can object to processing based on legitimate interests or opt out of direct marketing communications. To exercise any of these rights or withdraw consent, please contact us via the details below.
10. Policy Updates
This Privacy Policy may be updated periodically to align with changes in our practices or legal requirements. The “Last Updated” date at the top indicates when the most recent revision took effect. Continued use of our services after that date constitutes acceptance of any changes.
11. Contact Us
If you have any questions, wish to exercise your data-protection rights, or have concerns about privacy, please get in touch by email at info@trinitydubai.ae, by phone at +971 5050 49946, or by mail at Trinity Real Estate Broker L.L.C, office 3803, Single Business Tower, Business Bay, Dubai, UAE.
Last update: 13th of June, 2025
